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Digital Video Recorder Troubleshooting

DVR Operation Safety

A DVR requires plenty of open space for ventilation. It is preferable to have at least 2” of clear-

ance above the DVR, and 1” of clearance to the left and right sides of the DVR. Do not place

the DVR in a closed cabinet.

• If the fan in the DVR is making an excessive amount of noise, check the ventilation and feel how

much heat is being generated around it. The DVR may need to be placed in a different position that

allows more air flow.

• The troubleshooting tips for Digital Cable (p. 20) and HDTV (p. 21) also apply to possible issues with

a DVR. However, if it is necessary to power-cycle the equipment, you will want to leave the DVR

unplugged for two minutes, or until it is no longer warm to the touch.

• After a power-cycle of the DVR, it may take up to one hour for the menu features to be restored.

However, the LIST button on the remote should work to access recorded programs, once TV

reception has returned.

• Many DVRs are manufactured with data connections, such as USB, Ethernet, IEEE 1394 (firewire) and

SATA, for future functionality. These connections are not active at this time.

DVR FAQs

Q: How can I get digital video recording?

A: For an additional monthly fee, Wave will provide you with a digital video recorder.

Q: Do I have to purchase a DVR?

A: Unlike other providers, you don’t have to purchase any expensive equipment, or worry about

maintenance or replacement should your DVR malfunction. Wave maintains all DVRs and will repair or

replace yours, free of charge, should it need service.

Q: Can I use my VCR/DVD player with a DVR?

A: Yes. The DVR works with all home entertainment equipment including VCRs, DVD players, and

surround sound systems, but may require custom configuration beyond the scope of this document.

For more information, refer to the user manuals specific to your entertainment system components.

Troubleshooting

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