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Business Phone

Troubleshooting Tips

• Power-cyclingaTelephonyModemwilloftenresolvemostphoneissues.IfyourTelephony

Modem has a battery backup, please remove it before attempting a power cycle.

1. Unplug the power from the MTA for one full minute.

2. Plug the power back into the MTA and wait for all the lights to become solid.

3. Pick up your hand set and check for dial-tone

Note: It can take up to 5 minutes for phone service to restore after a power cycle.

• IftheOnlinelightisblinkingonyourmodem,pressthestandbybuttontotakeyourMTA

out of standby mode.

• IftheDownstream(DS)orUpstream(US)lightsareblinking,seetheinternettroubleshooting

steps located on page 14.

• Unplugthephone linefromLine1inthebackofthe MTAandsetaside.Pluga non-

cordless phone directly into the MTA and test for dial-tone. If there is a dial-tone, plug

each of your phones in one at a time to try and find the piece of equipment causing the

problem.

• Someequipmentsuchasfaxmachines,certaincordlessphonesandcallerIDunitswere

designed before digital phone service was available. Please check with the manufacturer

to determine if your equipment can be used with a digital phone line.

• VoiceMail caninterferewith a faxmachine by takingthecallsand/orconfusingafax

machine into thinking there is no dial tone. Plug a phone directly into the line and listen

for a staggered dial tone. If a staggered dial tone exists you must first check the voice mail

on that line and then call Customer Service to have the voice mail feature removed.

Call Data Records

If you are having technical difficulties with an existing feature of your

Business Phone service, it is very helpful to have a call data record ready

before calling technical support. Simply write down the date, time and

phone number or feature you are attempting to dial as an example to

give to our technical support representative. This information will allow

us to investigate the error more quickly.

Small Business

User’s Guide

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Wave Broadband Betriebsanweisung Seite 29